Pro-tip: include a video or GIF in your message to walk customers through specific features and processes integral to their success. Guide new customers through the onboarding process by providing tips and hints. It’s less intrusive than other message styles, so it’s a handy way to share news or important tips that allow the customer to read more if interested or click out and continue on their way.
Help Scout’s standard message appears in the bottom righthand corner of your product or website. Help Scout offers four messages types-standard, modal, banner, and microsurvey-so you can ensure you get the right news to the right customers at the right time. However, the message style, content, and where it shows up within a user’s experience is paramount. You can create salient messages that show up at key moments in the customer journey. Your product and website are impactful channels when it comes to sharing news and updates with customers. Read on to learn more about the message styles Help Scout offers and how you can start using them today to keep customers in the loop. Provide proactive support to specific customer segments such as new users or trial customersĬollect sentiment at key moments in the customer journey
Share important company news and announce relevant changes
Highlight new initiatives such as product launches and marketing campaigns Powered by Beacon, our help-widget, messages can be set to appear based on who a customer is, where they are, or certain actions they take. With Messages, you can proactively reach out to customers anywhere on your site or in your app. We've added two new message styles so you can have even more flexibility and tailor your messages to better fit within your customers' experience. Help Scout’s Messages feature gives you exciting ways to communicate with your customers through your product and on your website.
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